## Four Seasons Is Speaking Even More Fluently to Their International Guests.

## THE ASK

Eliminate multiple pain points for the global hotel chain, including inconsistent translation, missed implementation deadlines, and an enormous backlog of support tickets stemming from a flawed multilingual program.

## THE SOLUTION

– Cutting out workflow waste  
– Designating tasks and process owners  
– Implementing quality-controlled translation  
– Level setting  
– Improving stakeholder engagement

## THE RESULT

– 25% increase in reservations from in-language sites resulting from surge in international traffic  
– Sustained success over the last 6 years in 100+ markets, 13 supported languages, and 200+ websites  
– Backlog eliminated across global operations